Frequently Asked Questions (FAQ)
How long does shipping take?
Most orders are processed within 1–2 business days and typically arrive within 3–7 business days after shipment. Delivery times may vary due to carrier delays, weather, or holidays.
Do you offer free shipping?
Yes. We offer free standard shipping on qualifying U.S. orders of $100 or more. Shipping charges for other orders are calculated at checkout.
Are your fragrances authentic?
Yes. Every fragrance offered by LEDTY Luxe Outlet is 100% authentic.
Shop with confidence knowing every fragrance we offer is carefully selected and backed by our commitment to honesty and transparency.
Do you sell authentic designer handbags and accessories?
LEDTY offers a mix of authentic designer merchandise, fashion merchandise, and designer-inspired styles.
Authentic designer merchandise is clearly represented as such. Fashion merchandise and designer-inspired items are also clearly identified, so you'll always know exactly what you're purchasing.
What is your return policy?
Eligible handbags and accessories may be returned within 14 days for store credit or exchange. Eligible unopened fragrances may be returned within 7 days if the factory seal remains intact.
Please review our complete Return & Refund Policy for full details and exclusions.
Can I track my order?
Yes. Once your order ships, we'll email your tracking information when it's available.
Some orders may receive multiple tracking numbers if items ship separately.
Can I pick up my order?
Yes. Local pickup is available for eligible orders.
We'll notify you as soon as your order is ready. Orders should be picked up within 7 days. A valid government-issued photo ID may be required.
Do you ship internationally?
Yes. We ship fragrances to many international destinations where available.
International customers are responsible for any customs duties, taxes, VAT, or import fees required by their country.
Can I special order an item that's not listed online?
Yes.
If you don't see a fragrance or another product on our website, contact us. We may be able to source it through our supplier network.
Special orders require full payment before ordering and are final sale.
Do you have a rewards program?
Yes.
Join Luxe Rewards to earn points on qualifying purchases, receive exclusive offers, birthday rewards, and enjoy our popular in-store Prize Wheel.
Are the same products available in-store and online?
Not always.
Our online and in-store inventory may differ due to supplier availability, seasonal collections, demand, and exclusive products.
I saw something in your store or on social media that isn't online. Can I still buy it?
Absolutely.
Our website doesn't include everything we carry in our boutique. If you're looking for a product you saw in-store or on our social media pages, contact us. We'll gladly let you know if it's available and help you place an order whenever possible.
How can I contact LEDTY Luxe Outlet?
You can reach us by phone at (504) 354-9166, email us at hello@ledtyluxeoutlet.com, or visit our boutique at 6723 St. Claude Avenue, Suite 100B, Arabi, Louisiana 70032 during business hours. We're always happy to help.