Return & Refund Policy

At LEDTY Luxe Outlet,
We want you to shop with confidence. If something isn't right with your purchase, we'll work with you to resolve the issue fairly while protecting the integrity of the products we sell.

Return Eligibility
To qualify for a return, merchandise must be within the applicable return window, unused, unworn, in original resalable condition, and include all original packaging, tags, boxes, dust bags, authenticity cards, straps, locks, keys, accessories, and other items originally included with the purchase. Returns showing wear, odors, damage, alterations, or missing components may be denied.

Return Windows
Eligible handbags and accessories may be returned within 14 calendar days of delivery (or purchase for in-store sales) for store credit or exchange only. Eligible fragrances may be returned within 7 calendar days only if they are unopened with the factory seal intact. Opened fragrances may only be returned if they arrived damaged, leaking, defective, or incorrect.

Final Sale
Opened fragrances, body care, Bath & Body Works products, cosmetics, skincare, personal care items, gift cards, clearance items, special orders, personalized items, and merchandise marked Final Sale cannot be returned unless damaged, defective, or shipped incorrectly.

Damaged or Incorrect Orders
Contact us within 48 hours of delivery with your order number and photos. After review, LEDTY Luxe Outlet may provide a replacement, exchange, store credit, or refund. When the issue is our error or shipping damage, we will arrange the appropriate resolution and, when applicable, work directly with the carrier or supplier.

Change of Mind
Customers are responsible for return shipping on eligible change-of-mind returns. Original shipping charges are non-refundable. We recommend using a tracked shipping method.

Return Authorization
All returns require prior authorization. Returns sent without approval may be refused.

Exchanges
If the replacement item costs more, the customer pays the difference. If it costs less, the remaining balance will be issued as store credit.

Manufacturer Changes
Manufacturers may update packaging, bottle designs, labels, or branding without notice. Such changes do not affect authenticity and are not considered defects.

Delivered Packages
If tracking shows a package as delivered but you cannot locate it, first check with household members, neighbors, and the carrier. We will gladly assist with the investigation, but replacements or refunds are not guaranteed unless the carrier confirms a delivery error.

Fraud Prevention
LEDTY Luxe Outlet reserves the right to deny returns involving suspected fraud, abuse of this policy, misuse of promotions or rewards, or violations of our Terms & Conditions.

Chargebacks
Please contact us before filing a payment dispute. Most concerns can be resolved quickly. If a chargeback is initiated, we may provide documentation supporting the transaction, including this policy, order records, tracking information, and prior communications.

Contact Us
Questions about returns? Contact LEDTY Luxe Outlet using the contact information listed on our website.